Refund policy

At CherryBelle, each product is carefully handcrafted and packed with love. To maintain quality and hygiene standards, we follow a strict policy.

Payment Policy

We currently accept Prepaid Orders Only. Cash on Delivery (COD) is not available at the moment.

Cancellations

Orders cannot be cancelled once they are confirmed. We request customers to carefully review all product images, descriptions, and dimensions before placing an order. For any doubts, feel free to contact us before purchase.

Returns & Refunds

We do not offer returns or refunds for reasons such as:

• Change of mind
• Product not liked
• Color or design preference issues

Damaged / Defective Products

If your item is received in a damaged condition, you are eligible for a replacement or refund (excluding shipping charges). To claim this:

• An unboxing video (from start to finish) is mandatory
• The damage must be clearly visible in the video
• Request must be raised within 7 days of delivery

CherryBelle reserves the right to approve or reject claims if the provided proof is insufficient or inconsistent.

Refund Processing

Approved refunds will be processed within 7–10 working days.

Delivery & Address Issues

• No refund will be provided if an incorrect or incomplete address is given
• No refund if the order is refused by the customer
• No refund after two failed delivery attempts by the courier partner

Logistics Delays

CherryBelle is not liable for delays caused by courier partners, weather conditions, or unforeseen circumstances. Refunds will not be issued for such delays.

If you have any questions, feel free to reach out to our support team at cherrybelle.support@gmail.com — we're always here to help.